1. Are self-locking pop ups a good option for tension fabric pop ups? I have seen them advertised on other websites.

   Self-locking pop-ups are perfect for Velcro compatible fabrics and murals, but are not ideal for tension fabric graphics We use a frame with manual locks because it creates a more rigid structure which evenly pulls out any wrinkles or folds in the fabric graphic. The result is a taut flat graphic that mimics a hard panel graphic.

   Self-locking frames are fantastic when you have a rollable mural graphic or fabric panel with stiffener hardware. But when it comes to fabric pop-ups, steer clear of a self-locking pop up.

   Contact us if you have any questions.
    

2. Can I ship the X1 in its hard rolling case?

   Yes and No. No, the X1 kit is a rolling hard case that makes it convenient to transport and can be checked as airline luggage but it is not designed as a shipper.

   However, you can ship the kit if you retain the original cardboard counter.
    

3. After a few shows, my graphics are starting to get dirty from handling and the dirty show floor. What are my options?

   Rest easy, the graphics are dye sublimated graphics and can be cleaned! Spot clean any specific areas or just throw them into the washing machine on cold with mild detergent and inthe gentle cycle. The skins will look like new again.

   Dry on very low heat or hang dry on the frame.

   
    

4. Two questions about the X1.

   Question: Is there room in the X1 case for literature?
   
   Answer: There is some extra room in the case but it’s very limited. The display was designed to be light weight so that the display could be checked as luggage on an airplane and not exceed the 50 lb limit. Adding literature may cause the unit to exceed that limit.

   Question: What is the advantage of having the back wall as two 1x3 units instead of a single 3x3?

   Answer: There are several advantages. First, eliminating the center hardware reduces the price of the unit and cuts down on the weight. Second, the design allows more versatility. The unit can be used as a full back wall or as two merchandizing units. The 1x3 unit can be placed on its side and used as a table top unit on an 8’ table.

    

    

5. I get asked all the time about wrinkles in tension fabric pop-ups and how to eliminate them.

   Fabric will wrinkle and fold lines may appear if a fabric graphic has been stored or folded for a long time, but the wrinkles are not permanent. Whenever possible, always store your displays set-up. Many people have their display set-up in the company waiting or conference room!

   Use a good quality fabric on a structure (like Vburst) that when set-up pulls the wrinkles out of the fabric. Carry a small travel steamer in your display case. These are inexpensive and simple to use. The steamers can lift out any remaining wrinkles after your set-up.
    

6. What is the warranty on fabric pop ups?

   All fabric pop ups have a lifetime warranty on all hardware products. The policy applies to original purchaser. No product registration is required.

   We will replace or repair all hardware supplied to our customers purchased after 7/7/09. However, we reserve the right to inspect hardware and exclude warranty claims that have resulted from vandalism, theft, negligence, fire, natural disasters, modifications, or losses in shipment that may be covered by your insurance and/or freight carrier. The lifetime hardware warranty does not apply to graphics or to electrical components.
   
   All shipping costs are the responsibility of the customer.
    

Under the two-year warranty policy, product believed to be a manufacturer or material (M+M) defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to Taylor St. Louis for inspection. At the discretion of Taylor St. Louis, if the issue is deemed a M+M defect, the product will be repaired and/or replaced and returned to the customer at Taylor’s cost via standard ground shipping. Replacement products may be sent after an assessment of the defective product claim. If the received product is deemed not to be an M+M defect, the customer will be notified and the product may be repaired and/or replaced at the customer’s cost.

Issues that are not covered under the warranties include but are not limited to:

• Damages occurred while in transit in the recommended packaging/cases
• Destruction
• Failure to follow product instruction sheets and labeling
• Incorrect use
• Loss
• Mistreatment of product
• Natural disasters
• Standard wear and tear usage
• Theft
• Unauthorized alteration
• Vandalism

All Taylor St. Louis graphics produced for an indoor application hold a limited warranty of one year. All Taylor St. Louis graphics produced for an outdoor application hold a limited warranty of six months.

There is no warranty on cases, lighting or electrical unless they are found to be defective upon receipt – a claim must be reported to Taylor St. Louis within three business days of delivery.

Full Warranty Information

• Suggested lead times may vary depending on current orders. Please check with Customer Service.
• Production lead times are based on business days and DO NOT include any shipping days.
• Production-ready artwork (when applicable) must accompany the order confirmation. Delays in uploading artwork may lead to expedited charges or shipping changes.
• No order will be released to Production without a signed order confirmation.
• Shipping is based on the availability of materials and graphics. Additional charges may apply if materials or graphics must be expedited.
• Standard lead times do not apply to orders of multiple quantities.

Exhibit Weight varies depending on the packaging and the shipping method. Variables include but are not limited to:

• Dimensional Weight vs. Actual Weight: Dimensional weight is defined as crate or case size. On most air shipments, the dimensional weight exceeds the actual weight
• Portable Cases vs. Wood Crates or Molded Tubs (where applicable): Exhibit designs that require one wood crate would require multiple portable cases. Selecting one vs. the other affects the total weight (dimensional or actual).
• Freight Carrier: LTL carriers (Less than Truckload) quote freight based on space used. UPS, FedEx, and air freight carriers quote freight based on either the dimensional or the actual weight of the shipment.
• Freight Service Level (number of days): Service levels range from Same Day Delivery to Two Week Delivery.

For more information about exhibit weights and freight options, please contact your local exhibit representative.

Electrical, Cord, and Wire Management varies depending on the display and each exhibitor's requirements. When ordering your trade show display, consider the following electrical/wire management issues and discuss your options with an exhibit professional:

• Inline vs. Island Displays
• Lead Retrieval Devices
• Computer and Monitor Cables
• Demo Equipment
• Overhead Lighting
• Grommets and Grommet Placement in Counters
• Overhead vs. Floor Power Supply
• Flooring and Electrical Wiring
• Options for Hiding Cords and Cables
• Flat vs. Round Electrical Cords
• Multi-Plug Outlets and Extension Cords

By reviewing your wiring options BEFORE you order your display, you'll save TIME and MONEY and ensure your exhibit exceeds your expectations and your installation is trouble-free.